Last updated: 2026
At Lumelle, your satisfaction matters. If you're not happy with your order, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, unworn, and in the same condition that you received it, in its original packaging.
How to Start a Return
To start a return, contact us via our contact page with your order number and the reason for your return. Once your return is approved, we will provide instructions on where to send your package.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right at no extra cost to you.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you'll be automatically refunded to your original payment method within 5-10 business days.
Exceptions
Sale items and gift cards are final sale and cannot be returned or refunded.
Contact Us
Questions about our return policy? Reach out via our contact page.